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Privacy Policy

Date: 04/09/2025

Cook Costello is committed to protecting your privacy and complying with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us through our website, services, and communications.

1. Scope

This policy applies to personal information we collect from:

  • Visitors to our website

  • Clients and prospective clients

  • Job applicants and contractors

  • Other individuals who engage with us

2. Information We Collect

Information you provide directly
We may collect personal information when you:

  • Submit an enquiry through our website contact forms, email, or phone

  • Engage us to provide professional services

  • Apply for a job with us (via our website, email, or recruitment partners)

  • Subscribe to updates, newsletters, or events

 

This may include:

  • Name, address, phone number, and email

  • Company, role, and project/service details

  • CVs, employment history, and references (for applicants)

  • Any other details you choose to provide

 

Information collected automatically
When you visit our website, we may automatically collect certain information, such as:

  • Your IP address and browser type

  • Pages visited, time spent on pages, and referring websites

  • Device and operating system details

  • Interaction data (such as clicks, scrolls, or form activity, via Microsoft Clarity)

 

This is collected through cookies and analytics tools including:

  • Google Analytics

  • Google Search Console

  • Microsoft Clarity

You can manage cookies through your browser settings, though disabling them may affect website functionality.

3. How We Use Personal Information

We use personal information to:

  • Respond to enquiries and provide services

  • Manage projects and maintain client relationships

  • Process and assess job applications

  • Improve our website performance, usability, and security

  • Analyse visitor behaviour and marketing effectiveness

  • Meet legal, contractual, and regulatory requirements

4. Disclosure of Information

We do not sell your personal information. We may share it only when necessary with:

  • Service providers who support our IT, hosting, analytics, or communications

  • Subconsultants or contractors engaged to deliver our services

  • Regulators, legal authorities, or where required by law

All third parties must handle your information in line with the Privacy Act 2020.

5. Storage and Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access. Personal information is stored securely, with access limited to authorised staff only.
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

6. Cookies and Analytics

Our website uses cookies and tracking technologies (Google Analytics, Google Search Console, Microsoft Clarity) to:

  • Monitor website performance

  • Understand visitor behaviour and trends

  • Improve user experience and marketing effectiveness

You may opt out of Google Analytics by using the Google Analytics opt-out browser add-on.

7. Access and Correction

You have the right to request access to and correction of the personal information we hold about you. To do so, please contact us using the details below.

8. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address the issue.


If we cannot resolve your complaint, you can contact the Office of the Privacy Commissioner:
www.privacy.org.nz

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions, requests, or complaints about privacy, please contact us:
Cook Costello


Email: ccl@coco.co.nz

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